Frequently Asked Questions
Looking for answers about office furniture pricing, delivery, warranties, installation, and sustainability? Our office furniture FAQs cover the most common questions customers ask when shopping for new, remanufactured, refurbished, and used office furniture from Conklin Office Furniture.
Why do I need to request a quote to receive a price?
Our inventory and product mix are constantly changing. Pricing depends on product condition, quantity, customization requirements, and delivery details. Requesting a quote ensures you receive the most accurate pricing available.
Do you buy used office furniture?
No. We do not purchase used office furniture. However, we manage large office liquidations and full workspace clear-outs. To be considered, please provide quantities, furniture types, and brand names.
How does delivery work?
Delivery costs are determined after your order is finalized. Pricing depends on factors such as location, loading dock access, elevators, staircases, and delivery timing. Customers may also arrange dock pickup from our Holyoke, Massachusetts facility.
Do you offer office furniture installation?
Yes. We provide professional office furniture installation services nationwide. Installation costs vary based on project size, site conditions, and scheduling requirements.
Is there a cost for design services?
Initial project planning and up to two design revisions are included at no charge. Additional revisions are billed at $75 per hour with a one-hour minimum.
What are your standard lead times?
Lead times vary by product type, availability, and project size. Orders submitted before noon EST begin processing the next business day. Expedited options may be available.
Is the furniture warranted?
Yes. Most products include warranties ranging from three years to lifetime coverage. Warranty terms vary by manufacturer and product type.
How do I file a warranty or freight claim?
Contact warranty@conklinoffice.com with your order information and a description of the issue. Freight damage should be noted upon delivery and reported immediately.
What makes Conklin Office Furniture sustainable?
Sustainability is at the core of what we do. Through remanufacturing, refurbishment, and reuse, we help extend product life, reduce landfill waste, and support a circular economy while delivering high-quality office furniture solutions.
Don’t see your question here?
Please reach out, and we would be happy to help!