Frequently Asked Questions
Our inventory and product mix are constantly changing. Pricing depends on product condition, quantity, customization, and delivery details.
Yes. We purchase quality used furniture for reconditioning and resale. Most liquidation projects involve larger lots or full office clear-outs, though we may consider specialty or designer pieces in smaller quantities.
Each project includes an assigned cost to cover removal, transportation, and processing.
Please email details and photos to info@conklinoffice.com for review.
Delivery is determined once your order list is final. Cost depends on factors such as address, loading dock access, elevators, staircases, and time of day (standard time vs. overtime). We’ll confirm delivery details when quoting. If you prefer, you can schedule a dock pick-up at our Holyoke, MA location.
Yes. We provide professional installation services nationwide. Installation fees vary based on site conditions, scheduling, and project size. Installation is quoted separately, so you know exactly what to expect.
Initial project planning and up to two design revisions are included at no cost. If you need additional revisions, we charge $75 per hour, with a 1-hour minimum per revision.
Lead times vary depending on the product type and order size. Orders submitted by noon EST count as the start of the lead time for the next business day. For a faster turnaround, rush fees apply: a 10% surcharge for a 5-day rush and a 20% surcharge for a 10-day rush.
Yes. We offer warranties ranging from 3 years to lifetime coverage, depending on the product line. Our warranty covers defects in materials and workmanship under normal use. It does not cover normal wear and tear, misuse, or freight damage.
Please contact us at warranty@conklinoffice.com with your order details and a description of the issue. For freight damage, inspect shipments upon arrival and file a claim directly with the carrier. Defects, errors, or shortages must be reported in writing within 5 days of delivery.
We reclaim, remanufacture, and recondition furniture to extend its life and reduce landfill waste. Our sustainability initiatives reflect our commitment to environmental responsibility — while many clients appreciate this, we do it because it’s the right thing to do.
Clients love the savings and quality. Those buying reconditioned or pre-owned furniture are amazed at the value. Clients who choose remanufactured lines often can’t believe it’s not new — our process meets the same high standards as new manufacturing.
Please reach out, and we would be happy to help!