Terms & Conditions

Pricing & Discounts

  • Pricing is determined by the size of the order.
  • Purchase orders must be received by 12:00 PM noon EST in order for the following day to be considered the start of ship date lead- time.
  • The total net amount of order must be clearly indicated on all purchase orders.
  • Accounts must be in good standing and have no past due balance for the purchase order to be accepted  


Conklin offers free design service for initial project planning and quotations as well as two revisions. Should your project require additional revisions Conklin will invoice the customer at $75 per hour. Design
rates are billed in 1-hour minimums.


Customer must sign the Estimate and Terms and Conditions and return to Customer Service within 24 hours. Orders will be manufactured, shipped and invoiced based upon the information on the acknowledgment. If there is any discrepancy, please notify Conklin immediately  

Order Submission

Orders may be faxed or e-mailed to Conklin Customer Service or directly to your salesperson.
Fax: 413.315.4988
E-mail: poconklin@conklinoffice.com
Any questions on how to submit and track orders should be directed to your Customer Services Representative or Salesperson: 800.817.1187  

Order Changes & Cancellations (Standard Lead Time Orders)

Conklin understands from time to time order changes or cancellations may be required; however, as all Conklin products are uniquely manufactured for each order, any changes or cancellations will assess
additional costs based on the following schedule.
No fee for orders canceled within 1 business day.
A fee of 10% of the net pretax total of the affected product if the order is canceled within 2 business days.
A fee of 50% of the net pretax total of the affected product if the order is canceled from 3-5 business days
A fee of 75% - 100% of the net pretax total of the affected product if the order is canceled after 5 business days

Important: Changing a product size to another size is considered a “cancellation” of one product for another and falls under the above program  

Expedited / Late Change Orders

For orders requiring less than standard lead-time, Conklin will determine the feasibility of meeting required lead-time and will assess the following “rush fee” if the request can be accommodated. Add-on orders
to original PO are considered separate orders and also will incur the charges below if they require rush services as defined herein.

1 - 5 business day’s lead-time reduction – Minimum 10% of net
6 - 10 business day’s lead-time reduction – Minimum 20% of net


Orders are invoiced at the time of shipment. If a partial delivery of an order is made, Conklin shall submit a partial invoice to the purchaser for the product delivered. Payment for the partial invoice will be
subject to the aforementioned terms. Conklin will re-invoice the purchaser for shortages or replacements upon shipment of those items. If the buyer's account has invoices unpaid after thirty (30) days, future
orders may be subject to terms of cash with the order. Conklin reserves the right to require down payments with orders due to, but not limited to, credit history, project size, custom product or finishes, etc. The
buyer will pay on demand all costs of collection, legal expenses, and attorney fees incurred or paid by Conklin in relation to past due invoices.

Sales Tax

Conklin is registered with multiple states. In this case, we are required by law to collect and remit sales tax to the states in which we are registered. Customers who are tax exempt are required to remit the
relevant tax exempt forms to Conklin.

Payment Terms

A signed purchase order is required for all orders. First-time orders require a 50% deposit and balance due at time of delivery unless waived by an officer of Conklin. With approved credit, all balances are due
within 30 days of invoice date unless otherwise approved by Conklin.


Customers seeking credit are required to complete a Conklin credit application. With approved credit, balances are due within 30 days of the invoice date. All accounts with balances beyond 30 days of invoice
date will be put on credit hold until the balance is paid in full.


All acknowledgments issued by Conklin state an estimated ship date. Conklin will use its best efforts to comply with such dates. If the product has been manufactured but has not shipped because the purchaser cannot take delivery, Conklin can store the products for up to five (5) business days at no charge. After five (5) business days the products are subject to a monthly storage charge of 3% of the product value. Partial months of storage are invoiced and are payable as whole months. If the customer moves the ship date into the next billing period, Conklin reserves the right to invoice the customer in the current billing period and storage charges will be enforced. Rescheduled shipments within 2 business days of the assigned date will require a 50% shipping upcharge plus any handling fees up to a maximum charge of $1000.


Short-Term Detention Charges

If a delivery has left our docks and is in transit and the customer cannot accept delivery there will be a charge of $500 per day.

Freight Policy

All orders are shipped via one of the following methods: Customer pick-up or FOB Holyoke, MA. An appointment is required for customer pick-ups and must be arranged in advance. Shipments outside the contiguous 48 states will be as agreed to with the customer. Conklin will select the method and terms of shipment unless otherwise negotiated with the purchaser. If added costs are incurred, by reason of Conklin Office Furniture complying with a special shipment request by the customer, the added cost will be invoiced to the customer. Title and risk of loss shall pass to the purchaser at the time Conklin places goods in the possession of a common carrier or at the time of tender of delivery to the customer in the case of delivery by a Conklin vehicle. Partial shipments may be necessary and are at the discretion of Conklin. Conklin will attempt to honor timed delivery requests, but we will not be held responsible for delays with timed deliveries unless the shipment has been guaranteed with the carrier in writing.

Freight Claims

Conklin is not responsible for damage to goods, which occur in transit. It is the purchaser's responsibility to examine goods upon receipt and to file any claims with the carrier. Any claims against Conklin for
apparent defects, errors, or shortages must be made by the purchaser in writing within 2 business days after any delivery. Failure by the purchaser to make any claim against Conklin within 2 business days shall
constitute acceptance of the goods and waiver of any apparent defects, errors or shortages.

Punch Lists

Buyer may delay payment of up to 10% of the invoice, without penalty, until all Punch List items are corrected. However, it is expressly understood that the remaining 90% of the invoice is due and payable,
under the credit terms extended by Conklin, regardless of the presence or extent of Punch List items.

Returned Checks

Buyer agrees to pay a processing fee of $35 for checks returned due to insufficient funds, and further agrees that the entire Buyer’s account balance is immediately due and payable upon notification from
Conklin that the check was returned for non-payment.

Acts Beyond Reasonable Control

Conklin shall not be liable for any loss or damage resulting from any delay or failure in shipment, or other failure to perform all or part of its obligations, where such delay, failure, loss or damage is the
proximate result of any act of any government authority or political subdivision thereof, revolution, riot, civil disorder or obtaining materials facilities, fire, flood, weather, act of God, or any cause not within
the reasonable control of Conklin.