Terms & Conditions

These Terms & Conditions govern all purchases from Conklin Office Furniture. By placing an order, you agree to the following policies.

• Pricing is determined based on order size.
• Noon EST must receive purchase orders for the following business day to count as the start of the lead time.
• The total net order amount must be indicated on all purchase orders.
• Accounts must be in good standing (no past-due balances) for a purchase order to be accepted.
• If an approved preapproval contains discrepancies, the customer must sign off on the final order details. A signed confirmation constitutes acceptance of the final price and product details.

• Initial project planning and up to two revisions are provided free of charge.
• Additional design revisions are billed at $75 per hour, with a 1-hour minimum per revision.

Orders may be submitted via email: poconklin@conklinoffice.com 

Please contact your Customer Service Representative or Salesperson with questions about order submission and tracking.

All orders are custom-produced, and any changes or cancellations will incur fees as follows:

• Within two business days: No fee
• Within five business days: 10% of the net pre-tax total
• Within 10 business days: 50% of the net pre-tax total
• After 10 business days: 100% of the net pre-tax total

Note: Changing a product’s size is considered canceling one product and placing an order for another, subject to the cancellation fees above.

For expedited lead times, the following rush fees apply:

• 5 business days reduction: Minimum 10% surcharge
• 10 business days reduction: Minimum 20% surcharge

• All orders are acknowledged via email.
• Customers must sign and return the acknowledgment within 24 hours to confirm order details.
• Orders will be manufactured, shipped, and invoiced based on the signed acknowledgment. Any discrepancies must be reported immediately.

• Orders are invoiced at the time of shipment. Partial shipments may be invoiced separately.
• If an account has unpaid invoices beyond 30 days, future orders may require payment up front.
• A 50% deposit is required for first-time orders, with the balance due upon delivery unless waived by a Conklin officer.
• Credit accounts must pay balances within 30 days of the invoice date.

• Conklin Office Furniture is registered in multiple states and must collect sales tax where required.
• Customers with tax-exempt status must provide the necessary exemption forms.

• Customers seeking credit must complete a credit application.
• Accounts past due beyond 30 days will be placed on credit hold until the balance is paid in full.

• All acknowledgments state an estimated ship date.
• If a customer cannot take delivery after manufacturing is complete, Conklin Office will store the product for up to 5 business days at no charge.
• After five business days, a monthly storage fee of 2% of the product value will apply.

If a shipment is in transit and the customer cannot accept delivery, a $500 per day charge applies.

• Orders ship via customer pick-up or FOB Holyoke, MA, unless otherwise agreed.
• Customers must schedule a dock time for pick-ups.
• Conklin Office Furniture will select the shipping method unless otherwise negotiated.
• If additional costs arise due to special shipping requests, they will be billed to the customer.
• Title and risk of loss pass to the customer once the order is handed over to the carrier.

• Conklin Office Furniture is not responsible for damage occurring in transit or storage.
• Customers must inspect shipments upon receipt and file claims with the carrier if needed.
• Any claims for defects, errors, or shortages must be submitted in writing within 5 days of delivery.

• Customers may withhold up to 10% of an invoice until punch list items are corrected.
• The remaining 90% must be paid per the agreed payment terms.

Returns must be pre-approved and requested within 3 days of delivery. Restocking fees apply:

• Eco-Remanufactured™ products: No returns accepted (due to customization).
• As-Is products: 25% restocking fee.
• New Conklin Office products: 25% restocking fee if returned in the original box. No returns if unboxed.
• New Other products: No returns accepted.

A $35 processing fee applies for returned checks due to insufficient funds. The entire account balance will become immediately due.

Conklin Office Furniture is not liable for delays or failures in shipment due to factors beyond our control, including but not limited to:

• Government actions, natural disasters, strikes, riots, or supply chain disruptions.